![]() ![]() businessSchedule-default: systemschedule.businessClosedPrompt-default: AABusinessClosed.wav.businessOpenPrompt-default: AABusinessOpen.wav.holidayPrompt-default: AAHolidayPrompt.wav.Please call back later.”įollowing are the parameters that may be configured for the aa.aef script: If the business is closed, the system plays the AABusinessClosed.wav prompt, which states “We are currently closed. If the business is open, the system plays the AABusinessOpen.wav prompt, which is an empty file. If the current day is not a holiday, the system checks if the business is open or not. Please call back later.” The script then executes the next operation in the script. If it is, the system plays a holiday prompt called AAHolidayPrompt.wav, which states “We are closed today. When a call reaches the auto attendant, the system checks if the current day is a holiday. The aa.aef script supports holiday lists and business-hours schedules. If additional functionality is required, then you must create a customized auto-attendant script. This default auto-attendant application is also known as the “system script” or “system AA.” This default script supports basic functions such as dial-by-extension, dial-by-spelling username, and call operator functions. This file resides in the system directory, and cannot be downloaded, copied, or uploaded. The default auto-attendant script provided with Cisco Unity Express is named aa.aef. This configuration is required for Cisco Unified CME and Cisco Unified Communications Manager (SRST mode). See Advanced Configuration for procedures to configure multiple triggers for an application. To configure SIP and JTAPI triggers for the auto-attendant application, see Managing Triggers.Ĭisco Unity Express supports a maximum of 8 or 12 SIP or JTAPI triggers for all applications combined, depending on the hardware platform. When a caller dials a specified telephone number, the SIP or JTAPI subsystem starts the auto-attendant application. ![]() The trigger is a telephone number and can be configure for either the SIP or JTAPI subsystems. TriggersĪfter you configure the auto-attendant application, you must configure the system must to start the auto-attendant application when a specific signal, or trigger, is invoked. To customize the default welcome prompt, see Customizing the Default Auto-Attendant Welcome Prompt. The administrator can download, copy, and upload only the following prompts: AAWelcome.wav, AAHolidayPrompt.wav, AABusinessOpen.wav, and AABusinessClosed.wav. “Configuring Auto-Attendant Scripts” sectionĬonfiguring and Managing the Auto-Attendant ApplicationĪfter the Cisco Unity Express software is installed on the system, the auto-attendant application that ships with Cisco Unity Express must be configured using the procedures described in this section.“Configuring and Managing the Auto-Attendant Application” section.This chapter contains the following procedures for configuring Cisco Unity Express system components: ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |